Delivery Information

How much do you charge for delivery?

All deliveries are subject to stock availability. Normal delivery 1 – 3 working days.

Deliveries under £250.00 (excluding VAT) will incur a £25.00 (plus VAT) charge. Some pallets may be charged for but all pallets are non-refundable. A re-delivery charge will apply if no one there to accept the delivery. If you have any questions about this, please contact customer services on 01626 334440.

Will you deliver my materials exactly where I need them?

Items may be delivered on large lorries and are delivered kerbside and must be accessible by large 26 Tonne vehicles. Please advise of any restrictions to access of your address.

For crane off load lorries no overhead telephone or power cables within 5 metres of the offloading area. We take no responsibility if your order does not arrive, and tradesmen have been booked. We advise you do not book tradesmen until the order has arrived. Please ensure someone is present to sign for and check deliveries. Shortages to be advised to the office within 12 hours.

Who will deliver my order?

Your delivery will be fulfilled by one of our trusted suppliers directly. Deliveries take place between 08.00 am – 4.30 pm Monday to Friday’s. We do not deliver weekends or Bank Holidays.

How will I know when my order will be delivered?

Once you have placed your order, we will contact you to arrange a suitable delivery date and time. If you need to make any adjustments to your order, it can be done at this stage too.

Collection

We also offer free collection from certain branches, and this can be selected at check out. Once your order has been placed, customer services will contact you to confirm when your items are ready for collection.  Please do not travel to collect your order until confirmation has been made.